Terms & Conditions
The Surro-nursers are handmade items. Therefore, each device is unique and may vary slightly in size and/or shape.
International orders may be subject to additional duties, import taxes, or brokerage or customs fees upon delivery. Since each country has different customs criteria, it is difficult to estimate these fees prior to shipment. The shipping charge you pay at checkout only covers the fees necessary for Wholeful Pet to get the package delivered. However, it does not include any import fees that may be imposed by your country.
Additionally, packages subject to customs clearance procedures may be also be subject to delays beyond original delivery estimates. We cannot control or prevent this type of delay.
Once an order is placed, items ship within 7-10 business days. During March-August, orders can take up to 2 weeks (14 business days) to ship. In some instances, processing times may extend beyond 14 business days. Whenever this occurs, we will notify you with an estimated ship date. Wholeful Pet reserves the right to decline or cancel an order at any time. Notification is via email to the address you provided when submitting your order. We assume no responsibility for issues resulting from such declines or cancellations. Returns, refunds or cancellations are not accepted for custom orders.
While no device is better than a natural nursing mother, the Surro-nursers are intended to allow orphans to nurse in a way most natural to them. Wholeful Pet makes no guarantees that every neonatal kitten, puppy or other orphan baby will take to the Surro-nursers immediately. Effort is sometimes required by the caregiver. Kittens and other orphans that are accustomed to being bottle-fed will sometimes take a little longer to understand the Surro-nurser.
Orphans should be supervised while nursing from the Surro-nurser at all times. Orphans should not be allowed to chew on the teats. Therefore, it is best that teething orphans not use the Surro-nursers. The Surro-nursers are not intended to replace human supervision.
The Surro-nursers are made from machine-washable materials. Nursers can be washed in a standard washing machine without damaging the faux fur. We recommend tumble drying on low setting. Do not iron or use bleach on the nursers. The Surro-nursers contains metal grommets. Do not place any nurser in the microwave to heat.
The Surro-nursers come with a one-year warranty. In the event the Surro-nurser becomes damaged or defective due to initial construction quality, Wholeful Pet will repair or replace the device. Wholeful Pet will not replace Surro-Kitties damaged due to inappropriate care.
Returns, Refunds, and Exchanges
Every nurser is shipped in brand new, unused condition. If any nurser or component arrives in damaged or defective condition, the item(s) may be returned for an exchange or credit. Because animals can harbor harmful microbes in their saliva, health and safety concerns dictate that physical returns for a refund cannot be accepted. Therefore, all purchases are final. For concerns related to a specific order, email CustomerService@WholefulPet.com. Custom orders are non-refundable.
Shipping Charges / Order Refusal
A flat-rate shipping charge is applied to orders. If an order shipment is refused, any expenses incurred by Wholeful Pet related to order refusal will be deducted from any final refund. A restocking fee of 20% may apply.
The information you provide to us will be used only to fill your order. Your personal details are never shared with a third party.