How long is shipping? How long will it take to receive my order?

Each nurser is handmade and produced in small batches. Please allow up to 10 business days for production before your order ships. Once shipped, delivery times vary based on your location. Tracking information will be provided as soon as your order ships.

Do you ship internationally?

Yes, we do ship our nursers internationally. International shipping times and rates vary by destination and will be calculated at checkout. Please note that customers are responsible for any customs duties, taxes, or import fees required by their country.

Are the nursers machine washable?

Yes. The plush nurser covers are machine washable. You must remove any electronic components (such as heartbeat or purring modules) before washing.

Will the Surro-Kitty® work with really tiny newborn kittens?

Surro-Kitty® is best suited for normally developed kittens that are at least one week old and able to nurse with some strength and coordination. Very young neonates, especially those only a few days old, may do better with direct hand-feeding, where caregivers can closely control positioning and intake. As kittens grow and gain strength, Surro-Kitty® can become a helpful tool for supported, more independent feeding.

Does the formula remain warm inside the nursers?

The optional heating pad included with some models is not intended to function as a formula warmer. Its purpose is to provide comfort and warmth after feeding, helping kittens feel secure once they are no longer actively nursing. Formula should always be warmed separately before feeding and should not be left inside the nurser for extended periods beyond a normal feeding session.

Do you offer discounts or special pricing for animal shelters or rescue groups?

We offer discounts on large quantity orders. Bulk pricing is available to anyone placing a qualifying order, whether for rescue work, fostering, or other needs.